Terms of Service

These Terms of Service govern your access to and use of incogno — the desktop application, the website at incogno.ai, the customer portal, and the AI assistance, transcription, screen-context, billing, and related services — operated by Incogno. By creating an account, downloading the application, purchasing a subscription, or using the service, you agree to these Terms.

You must be at least 18 years old and legally capable of entering into a binding agreement. You may use incogno on behalf of an organization only if you have authority to bind that organization; in that case "you" includes that organization.

incogno provides AI-assisted features that may include real-time meeting transcription, typed and contextual question answering, suggested responses, meeting notes and summaries, screen-text and screenshot analysis, coding and technical assistance, meeting preparation, knowledge and document features, and subscription and usage management. Features may differ by operating system, plan, region, device, and application version. Beta, preview, and experimental features are provided for evaluation: they may be less reliable, are excluded from any service commitments, and may be changed or withdrawn at any time without notice. incogno is a general-purpose productivity tool: it is not designed or certified for regulated data (for example, protected health information or other data subject to sector-specific compliance regimes), and you must not submit such data unless you are authorized and responsible for doing so.

You must provide accurate account information and keep it current. You are responsible for maintaining the confidentiality of your credentials, securing your device, all activity occurring through your account, and immediately reporting unauthorized access. You may not sell, transfer, or share your account. We may limit simultaneous or active devices according to your plan and security settings.

Subject to these Terms and payment of applicable fees, incogno grants you a limited, non-exclusive, non-transferable, revocable right to install and use the application for lawful personal or internal business purposes. You may not copy, resell, sublicense, reverse engineer, or commercially exploit the application except where applicable law expressly permits it. The application may download and install updates automatically to keep it secure and current, and it includes open-source components licensed under their own terms, which govern those components.

"User Content" includes your questions and prompts, transcripts, meeting audio, notes and summaries, screen text and screenshots, uploaded documents, and feedback. You retain ownership of your User Content.

You grant incogno a limited licence to host, transmit, process, reproduce, and modify User Content only as necessary to operate the service, generate requested outputs, prevent abuse, provide support, comply with law, and improve reliability as described in the Privacy Policy. You represent that you have the rights and permissions needed to submit and process your User Content.

incogno processes system/meeting audio and screen information when you enable the relevant features. You are solely responsible for complying with recording and interception laws, privacy and data-protection laws, confidentiality obligations, employer and workplace policies, meeting-platform rules, interview or assessment rules, and disclosure and consent requirements. Laws vary by country and region — some require the consent of all participants before a conversation is captured or transcribed.

You must not use incogno to secretly record or monitor a person where notice or consent is required, and you must not process another person's confidential, personal, or proprietary information without authorization. Screen-share exclusion, always-on-top overlays, and other visibility features exist to keep your assistant private on your own screen — they do not constitute legal permission to conceal your use of incogno where disclosure is required.

You may use incogno only for lawful purposes. You must not use incogno to:

• cheat on an examination, certification, or assessment;
• obtain unauthorized assistance during an interview or evaluation;
• violate employer, school, platform, or client policies;
• record or monitor people unlawfully, or stalk, harass, or threaten anyone;
• infer the emotions of employees, candidates, or students, or operate the service as an employee-monitoring tool;
• impersonate another person or make fraudulent or deceptive representations;
• violate intellectual-property, privacy, or confidentiality rights;
• generate malware or facilitate unauthorized system access;
• bypass usage limits, billing restrictions, or security controls;
• probe, scan, or attack incogno infrastructure, or scrape service data;
• access the service to build, train, or benchmark a competing product or service;
• resell or provide the service to third parties without authorization;
• use AI output as the sole basis for high-impact employment, credit, medical, legal, or financial decisions.

We may investigate suspected misuse and suspend or terminate accounts where reasonably necessary.

incogno uses artificial-intelligence systems that may produce inaccurate, incomplete, outdated, or misleading information. AI output is not guaranteed to be correct, may omit important context, may contain programming or factual errors, and is not legal, medical, financial, or other professional advice. You are responsible for reviewing, editing, and deciding whether to use any output. Do not use incogno for emergency communications or safety-critical control.

AI outputs may not be unique, and other users may receive the same or similar outputs. incogno does not guarantee that output is non-infringing or suitable for commercial use. You remain responsible for reviewing the output and for any rights in the materials you submit.

incogno relies on third-party services, including AI providers, speech providers, cloud platforms, and payment processors (see subprocessors). Their availability and processing may be governed by their own terms and privacy policies. We are not responsible for third-party services outside our reasonable control; opening a checkout, authentication, or other external page does not make that third party part of incogno.

incogno may offer free trials, paid plans, token allowances, listening limits, usage quotas, and feature-specific restrictions. Plan details shown on the pricing page and at checkout form part of these Terms. A trial may end when its time period expires, its token or usage allowance is exhausted, a daily or monthly limit is reached, the trial is withdrawn due to abuse, or you upgrade to a paid plan.

Unused monthly allowances expire at the end of the billing period unless the applicable plan expressly says otherwise. Tokens, credits, and allowances have no cash value, are not transferable, may be restricted to specific features, and may expire according to the applicable plan.

Prices, billing frequency, taxes, and currency are displayed before purchase. Payments are handled by Razorpay or another payment processor shown at checkout. Subscriptions renew automatically at the end of each billing period; renewal details are disclosed before purchase, and you authorize the payment processor to charge the applicable recurring amount until cancellation. You may cancel future renewal anytime from the customer portal or by contacting support — cancellation takes effect at the end of the current paid period.

Except where required by law or expressly stated in our Refund Policy: payments are non-refundable, partial billing periods are not prorated, and unused credits are not redeemable for cash. Taxes may be added based on your location. We may change prices for future billing periods after reasonable notice; a price change never retroactively alters a completed billing period.

Discounts, trials, coupons, and promotional offers may be limited by country, currency, account, or plan; have an expiry date; apply only to the first payment or a specified number of cycles; and be withdrawn where obtained through fraud or misuse. Offers cannot be combined unless expressly permitted. The checkout confirmation controls the monetary terms applicable to that purchase. Despite our care, a price, tax, discount, or plan description may occasionally be displayed in error: where an error is obvious, we may cancel the affected order or renewal and refund in full any amount charged, and we may decline or reverse an order we reasonably believe is fraudulent. This does not affect completed billing periods charged at the displayed price.

We aim to provide a reliable service but do not guarantee uninterrupted or error-free availability. The service may be unavailable due to maintenance, provider outages, network problems, security incidents, operating-system restrictions, account or payment issues, or legal requirements. We may add, remove, or modify features; where a change materially reduces a paid service, we will provide reasonable notice where practicable.

Stealth and capture-exclusion features are best-effort only. We do not guarantee that incogno will be invisible to every recording system, screenshot method, remote-desktop product, administrator, camera, or monitoring tool.

incogno, its software, branding, interface, documentation, and underlying technology are owned by incogno or its licensors; these Terms transfer no ownership to you. If you provide feedback, you grant us a perpetual, worldwide, royalty-free right to use it without identifying you or disclosing confidential User Content.

You may stop using incogno or delete your account at any time. We may suspend or terminate access if you materially breach these Terms, payment remains overdue, your use creates a security or legal risk, you abuse trials or usage limits, continued service is prohibited by law, or an account is fraudulent or compromised — where reasonable, with notice and an opportunity to correct the issue. If your account is terminated for breach, you may not create a new account without our consent. On account deletion, your data is erased as described in the Privacy Policy (billing/tax records are retained where the law requires). Termination does not eliminate obligations that arose before it; sections concerning payments, intellectual property, disclaimers, liability, and disputes survive termination.

To the maximum extent permitted by law, incogno is provided "as is" and "as available." We disclaim implied warranties of merchantability, fitness for a particular purpose, non-infringement, and uninterrupted availability, except where those warranties cannot legally be excluded. Nothing in these Terms excludes mandatory consumer rights.

To the maximum extent permitted by law, incogno and its officers, employees, and affiliates will not be liable for indirect, incidental, consequential, special, exemplary, or punitive damages, including loss of profits, opportunity, goodwill, or data. incogno's aggregate liability arising from the service will not exceed the amounts you paid for the service in the 12 months preceding the claim. This limitation does not apply where liability cannot legally be limited, including liability resulting from fraud or wilful misconduct.

To the extent permitted by law, you agree to indemnify incogno against third-party claims arising from your unlawful use of the service, User Content submitted without authority, your violation of recording or consent laws, infringement of another person's rights, your material breach of these Terms, or your use, publication, or reliance on AI output (including representing AI output as your own work where prohibited).

Before starting formal proceedings, you agree to first contact us at support@incogno.ai and attempt in good faith to resolve the dispute informally for 30 days — most issues are resolved far faster this way.

These Terms are governed by the laws of India. Courts located in India will have jurisdiction, except where mandatory consumer law gives you the right to bring a claim elsewhere.

We may update these Terms to reflect product, legal, or commercial changes. Material changes will be communicated through the website, application, or account email, and may require you to re-accept the updated documents; continued use after the effective date constitutes acceptance where legally permitted.

Neither party is liable for delay or failure caused by events beyond its reasonable control (force majeure), provided it takes reasonable steps to mitigate. Electronic communications, records, and signatures (including clicking "agree" and email notices) satisfy any requirement that communications be in writing.

Nothing in these Terms creates a partnership, agency, or employment relationship between you and incogno, and these Terms confer no rights on any third party. If a provision is unenforceable, the remaining provisions remain effective. Failure to enforce a provision is not a waiver. You may not assign these Terms without our consent; we may assign them as part of a merger, restructuring, or sale of the service. These Terms, the Privacy Policy, the Cookie Policy, the Refund Policy, the applicable plan description, and the checkout confirmation form the complete agreement between you and incogno concerning the service.

Support: support@incogno.ai · Privacy: privacy@incogno.ai · Entity: Incogno